Live chat, helpdesk and the Lyro AI agent for small online stores, with a free plan.
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Gorgias
A powerful e-commerce helpdesk and AI agent, priced for growing stores.
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What it does
Gorgias is a customer-support helpdesk built for online shops. It pulls email, live chat, social messages, SMS and voice into one inbox, shows each customer's orders next to their message, and lets agents edit or refund orders without leaving the conversation. Its AI Agent can resolve common questions such as order tracking and returns automatically.
Who it's for
Shopify (and BigCommerce, Magento or WooCommerce) stores with a steady flow of support tickets and at least one person handling customer service. Very small or brand-new stores will usually find it more than they need.
Key features
- Unified inbox for email, chat, social, SMS and voice
- Order details and actions inside each ticket
- AI Agent for automated resolutions
- Rules, macros and Flows for automation
- Integrations with Shopify, BigCommerce, Magento and WooCommerce
- Data hosting options in the US, EU and Australia
Free plan & pricing
Free plan: No
- No free plan; 7-day trial with no payment details required.
- Plans are priced by monthly ticket volume (from 50 to 5,000 tickets), not per agent.
- AI Agent is billed per automated interaction ($0.90 on annual or $1.00 on monthly contracts, USD).
See pricing ↗ on the official Gorgias site. Prices change often and are usually listed in USD; always confirm before you buy.
Pricing facts checked Oct 2026 on the official pricing page.Pros
- Deep Shopify integration
- Priced by ticket volume, not per agent
- Strong automation and reporting
Cons
- No free plan (7-day trial only)
- Costs rise quickly with ticket volume and AI usage
- More set-up than a simple chat widget
Score breakdown
7.8 / 10 editor ratingEase of use20% weight
8.0
Value & pricing25% weight
6.5
Small-business fit25% weight
7.5
Features15% weight
9.0
Support & integrations15% weight
9.0
The editor rating is the weighted average of these five criteria, rounded to one decimal place. See how we rank for what each criterion means. Last updated Oct 2026.
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